Can't connect San Francisco FCU to my Cloud Banking

Can't connect my bank San Francisco FCU to my Cloud Banking account.  

My bank is listed. When I try to connect, it asks me for my Login ID and Password. 
I am 100% confident that my User ID and Password is correct. 

It then asks for my "Registered Email ID or Phone Number for Receiving Secure access code". 
I enter my email address and my bank sends me a "Secure Access Code". 

I enter it into the Field. It thinks for a while, then comes back with a response: "The requested account was not found at the bank. Please, verify that the correct bank is selected".  

Is there a way to connect San Francisco FCU?  
I am 100% sure my user name and password is correct.