Your Account
Reactivating a Subscription
How do I reactivate a cancelled subscription? Here are the steps on how to reactivate a subscription. From your Portal, click your avatar in the upper right-hand corner and choose Account. This will take you to your Billing Portal. In the Billing ...
Pausing and Renewing your Subscription
To Pause your subscription, From your Portal, click your avatar in the upper right hand corner and choose Account. This will take you to your Billing Portal. In the Billing Portal, click Subscriptions. Click the circle with three dots in the upper ...
Cancelling a Subscription
How do I cancel my subscription? You can cancel a subscription by taking the following actions: From your Portal, click your avatar in the upper right hand corner and choose Account. This will take you to your Billing Portal. In the Billing ...
What is a "tenant" number?
The tenant number (sometimes referred to as your account number or your company number) is the unique identifier for your "company" in AccountingSuite™. If you have multiple companies/clients in AccountingSuite™, each one will have their own tenant ...
Billing
Your Billing Day (single subscriptions) Your billing day is the day of the month that you subscribed to your first subscription. If you are not happy with this day, please call us at 888 328 8275 and request that they day be changed. When you are ...
Updating Test Company/Sandbox to Live Data
The Sandbox/Test Company With each paid account AccountingSuite™ offer you a second account that can be used for testing, training or just checking out new features without having to worry about affecting your live account. This “Test Company” or ...
Subscribing to AccountingSuite when the trial period is over
Subscribing to AccoutingSuite Once the trial period is over, you can subscribe to AccountingSuite using the Pay Now button located on the Dashboard that displays once you login. To subscribe: On the line in the table that lists the company you're ...
How to update CC Billing Information for AccountingSuite™ subscriptions?
If you need to update the credit card use to pay for your AccountingSuite™ account, follow these steps: Go to the User Portal. Find the account you'd like to update in the list of accounts. On the very right, click Update Credit Card. Fill out and ...