How to enable the support user in AccountingSuite™

Adding the Support User

Overview 

Sometimes it becomes necessary for Help and Support to log in to your account (with your permission, of course) to assist you with solving problems.    You can easily enable this access for Support in your User List.

Enabling the Support User

  1. Navigate to Admin Panel  / Security Settings.
  2. In the header, Click Enable Support User.
When troubleshooting is complete, click Disable Support User to disable access.
 


Last Updated  09/23/2021 - JML
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