Black screen issue workaround

Black screen issue workaround

Newly added users are getting black screen when accessing the account on the Dashboard, this is an on-going issue that we are already working on and there's a workaround to fix it. The workaround requires to change and update the password, check steps below.


1. Login to Dashboard and go to Profile on the top right.

2. Then on the Change Password area on the right, enter your current password and set the new password. Clicking the Update/Submit button will show a message "Incorrect Current Password", but disregard that message because the password will be updated in the right places.

3. Next is to log out and log back in. Once logged out, use the new password that you setup on the Profile screen to login. Then once logged in, access your account by clicking the Company name on the Home Page of the Dashboard. You should be directed to the AccountingSuiteâ„¢ loading page and not a black screen.

Feel free to contact us if your need help or if you have any question. You can call Help Hotline : 888-328-8275 OPT. 1


You can submit a support request ticket by accessing this link or chat with us by visiting our Help and Support website and click "Chat Icon" at the bottom right to chat.

    • Related Articles

    • How do I customize the layout of the screen?

      Modifying the Layout of the User Interface AccountingSuite™ has an extremely flexible user interface that can be modified to suit each individual user. The workspace is divided up into two header areas (1 in the image below), two sidebar areas (2 ...
    • How to fix invoices that were affected by the posting issue in February

      Identifying invoices with the Issue Click the Accounting Tab on the Invoice and then Click General Journal. General Journal button on a Sales Invoice. If you have any product items on your invoice, you should see an entry for COGS and Inventory.  If ...
    • Blank Check Stock Printing (extension)

      Introduction This extension allows Bookkeepers and Accountants to print checks from ACS to blank check stock. The Blank check stock extension provides more security and the ability to save money on pre-printed checks.  It also simplifies the process ...
    • Why is the item code and description different on my printed PO than on the PO screen?

      If the symptoms include a different item code and description are printing on the Purchase Order than is being shown what is on the screen, the culprit is most likely an item that was previously copied from another item. When this happens, the vendor ...
    • Can't see attachments on iPhone Mail App

      Issue There's a known issue where iPhone users can't see email attachments (PDF) from emailed documents (ex. Sales Invoice with PDF) coming from AccountingSuite™ and we're still investigating and working on fixing the issue. Workaround There's a ...