You can view the status of all emails sent from your AccountingSuite ™ account.
To view email logs,
- Click Email Logs on your dashboard on the same line as the account of interest.
- Ensure the Data tab is in focus.
- Select one or more statuses to show (see below for status descriptions)
- Select a date range
- Click Search.
Delivered - email was successfully delivered to the recipient's inbox.
Deferred - email has been delayed for one of several reasons - most likely the number of emails sent to this domain in a given timeframe. Some ISPs are more likely to deliver emails to spam folders when there is a large amount of emails coming in. Deferred just means - "It will be sent soon."
Dropped - this email status occurs when the email address you are sending to is on one or more suppression lists - bounces, unsubscribes, spam reports and invalid emails.
Bounced - bounces happen when the email address isn't valid and exists on the bounce list.
Processed - this is an intermediate status when the email is being made ready for delivery. It is usually followed by the final status Delivered, sometimes Deferred, Dropped or Bounced.
Viewing Email Logs
We keep a history of all emails sent through AccountingSuite™ and you have access of these historical records if you need them. On your dashboard, click Email Logs (see figure 1, on the far right) and then click the Data button in the middle (see ...
Adding a personalized message on an email
If the message is the same on every invoice (or any other documents), go to Quick Menu → Settings → Print Forms → Sales Invoice and put the text in the "Terms and Conditions / Notes" field. If it's specific to each invoice, you may put it in the ...
Is There a Way to See the Content of Emails I Send from AccountingSuite?
We do not store the message content of emails we send, we simply send them on their merry way for the most part. As a result, there is not a way to view the content of emails you have already sent. We do maintain a log of dates/times and statuses ...
Why does the email I send from AccountingSuite come from the email address email@example.com?
The Situation When documents are sent from AccountingSuite, the email address that you have entered into Company Settings is used for both the From: and the Reply-To: addresses in the sent email. The exception to this rule is when an address with ...
How do I change the email address of a user?
To change the email address of a user, you will need to create a new account for the new user and then disable the old one. To create a new user, navigate to Quick Menu → User List and click Add. Fill out the fields and Save and Close To disable a ...