How to Apply Credits to Invoices

How to Apply Credits to Invoices

Overview

There will be times when you need to apply a credit that was created for a customer to a related or unrelated invoice.   We do this with the Apply Customer Credits feature.

Apply Customer Credits 

Accessing the feature

The Apply Customer Credits feature can be accessed from the Sales Menu (Apply Customer Credits) or the Create Menu in the Companies module.

Apply Customer Credits
FIgure 1:   Accessing the feature via the Sales Menu.


Figure 2:  Accessing the feature via the Create menu in Companies

Feature Layout



Feature Use

Step 1: Choose the Customer (1)  and any open sales documents (2) and credits (3) will load.

Step 2: Check the checkboxes next to invoices to apply credits to or credits that you'd like to apply.

Step 3: Once you have selected all of the invoices or credit memos you'd like to work with, begin selecting items from the opposite column.  The amount applied columns will fill in automatically, but can be changed to meet your specific needs.  The totals (4) will need to end with a difference of $0.   Alternatively, you may use the Apply Options dropdown (6) to automatically fill in the amounts for you.  You can also view column totals at the bottom (5)

Step 4:  Enter any additional information needed like the date, project, class or memo.

Step 5: Click Save and Close.

Last Updated  12/03/2020 - JML

    • Related Articles

    • Applying Customer Credits

      Under normal circumstances, cash receipts received by customers are applied automatically to the invoice if the cash receipt is generated from the invoice.    In the case of Sales Order Prepayments, the prepayment is applied automatically to the ...
    • How to Apply Vendor Credits

      Overview If you have received a credit from a vendor from a Purchase Return, overpayment or other reason, there will come a time when you need to use that credit on a Bill. This is accomplished with the Apply Vendor Credits feature. Using this ...
    • Credit Memos

      Credit Memo A credit memo reduces the amount owed to your company and may be issued because the customer returned all or part of a product on an invoice. Credit Memos / Refunds may also be issued when there a pricing dispute, a marketing allowance, ...
    • How to create Sales Invoices?

      Sales Invoices track sales of products or services for inventory control and for tax and accounting purposes. Sales Invoices record a customer’s liability to you and record income from the transaction. The calculations made on Sales Invoices are also ...
    • How to Write Off Bad Invoices

      Overview For invoices that are not going to be paid, you will need to create a credit memo that will be used to cover the open balance of the selected invoice(s). To do this: Open the Sales Returns & Customer Credits list in the Sales module and then ...