How to refund a customer in cash when you have a sales order with a sales order prepayment

How to refund a customer in cash when you have a sales order with a sales order prepayment

There may be situations when an order needs to be cancelled and by a customer but you have taken a prepayment that needs to be refunded in in cash rather than credit.   Here's how to do this.

First of all, DO NOT create an invoice.

1) Open the customer in C/V central and check the vendor checkbox (this is needed so you can write a check).
2) Navigate to Bank/Payments and Create a New Payment.
3) On the lines, use Customer Prepayment as the account.  Fill out the rest of the fields normally and Save.
4) Navigate to Cash/Cash Receipts and Create New.
5) Enter the customer name.
6) In the Invoices section, check the Cash Receipt entry.
7) Click on Credits and check the payment entry.
8) Click Save and Close.
9) Verify in Customer / Vendor central that there are no balances on the documents.

    • Related Articles

    • Applying Customer Credits

      Under normal circumstances, cash receipts received by customers are applied automatically to the invoice if the cash receipt is generated from the invoice.    In the case of Sales Order Prepayments, the prepayment is applied automatically to the ...

    • Cash Receipts

      Cash Receipts A Cash Receipt records a payment made by a customer. In AccountingSuite™, a Cash Receipt is used for recording the following kinds of transactions: payments received from a customer which  may include partial payments and payments ...

    • Sales Module Overview

      Sales Sales in AccountingSuite™ includes all the necessary functionality to properly record Sales and its related activities.  The Sales Module in AccountingSuite™ includes Sales Quotes, Sales Orders, Shipments Sales Invoices, Cash Receipts, Cash ...

    • Cash Sales

      Cash Sales in AccountingSuite combine the functionality of Sales Invoices and Cash Receipts in one step. Cash Sales can be used for a point-of-sale system or anywhere the product and the cash exchange hands at the same time. This type of transaction ...

    • How do I add the Sales Order number to the list of Cash Receipts?

      To add the Sales Order number to the Cash Receipts List, click the Configure List button along the top and check the checkbox next to Sales Order. This will add a field to the list with the Sales Order number. Configuring the List View