I removed your extension from my browser, but it keeps coming back. What gives?

I removed your extension from my browser, but it keeps coming back. What gives?

Our extension is a shortcut to our login page, nothing more. We have not done anything to cause our extension to reappear after it's removed. What is happening is most likely due to a corrupt sync file within Google Chrome Sync.

Google Chrome Sync will save your bookmarks, history, passwords, and other settings securely to your Google Account and allow you to access them from Chrome on any device. Read more about Google Chrome Sync https://support.google.com/chrome/answer/165139?hl=en . You can see everything that is being synced by going to Google Chrome Sync .

We have seen that sometimes the sync file gets corrupted and unexpected behavior occurs. For example,  you might delete an extension and that change doesn't get saved to Google's servers. Since the server's copy of your settings retains the extension, the next time you use the browser the extension reappears.

Here's how to fix this issue:

Go to your Google account and reset your sync.  

1) Go to your online Google Account to reset your sync. https://www.google.com/settings/chrome/sync and click the Reset Sync button. This will delete all saved Chrome bookmarks, extensions, and other data from Google's server. You will still have the data locally, however.
2) Log out of your Chrome browser by going to Settings (chrome://settings) and clicking Sign Out. Make sure you're signed out on other devices as well.
3) Delete any unwanted extensions by clicking the trashcan next to the extension at chrome://extensions.
4) Log back in to Google at chrome://settings. Now the server copy will sync from your browser.
5) Optional: Stop extensions from syncing permanently: chrome://settings/syncSetup

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