What training resources do you make available and is there an active online user community?
We have several resources available to help you on your way to being successful with our software! Our user guide is a good place to start. Also, our support team can answer questions via chat, support requests or on the phone. And last but not least, you're reading this article in our knowledge-base which is full of useful things to get you on your way.
As far as an active online community, you are helping us to build that as you read this. We do hold regularly scheduled webinars for our users to help understand what we can do to help you grow. Check out our website
for details and to reserve your space.
If I add AccountingSuite Help and Support as a user in my account when I need assistance, will this count against my available user count?
No. The available concurrent user count for your plan is not affected at all if the AccountingSuite Help and Support user is added. The free Accountant account also does not affect your available concurrent user accounts. Enabling Help and Support ...
AccountingSuite™ Help and Support
AccountingSuite™ Help and Support Help is but a call away. Use any of the resources below when you have a question or a problem. 1. Knowledgebase 2. Idea Exchange 3. Create a Support Request 4. Delighted User 5. Chat – The chat window should be just ...
Adding the Support User
Overview Sometimes it becomes necessary for Help and Support to log in to your account (with your permission, of course) to assist you with solving problems. You can easily enable this access for Support in your User List. Enabling the Support ...
Creating or Resetting your Password When you signed up for AccountingSuite™, we send you an email to welcome you with a link to create a password. If you cannot locate this email, follow the directions below under Password Help. If you are still ...
Getting Started Resources
Resources Schedule one-on-one setup assistance with our getting started team. Help and Support Portal. Knowledgebase Articles. Feedback and Forums. Training Videos.